Enterprise Network Services

Network Services

Our technicians are experts in their field and have a wealth of experience implementing technology while minimizing the impact it has on your organization during that period.

It is our goal to provide you with one point of contact for all your computer and network needs. We focus on developing easy, efficient, and customized solutions for our clients.

A look inside of our Kentucky data center A look inside of our Kentucky data center Reasons to Outsource

  • Reduced IT overhead
  • Reduced capital expense
  • Improved IT performance and reliability
  • A technology edge over competitors
  • Access to different skills and technology as needed
  • Accelerated development and time-to-market cycles
  • Reduced risk of unscheduled downtime
  • Smoother, less costly technology migration
  • Business contingency and continuity capabilities

Network Services provides:

  • High uptime and reliability
  • A single point of accountability for the network
  • Increased productivity immediately

Our Network Services include:

  • Design and installation
  • Ongoing network support
  • Expert technical assistance
  • CAT5 data wiring installation and certification testing

Even if you have your own in-house IT organization, you can increase their productivity by relying on our networking department to provide service and technical support. Our services include:

  • Phone support for more than 350 locations where we assist local health departments and state level IT with:
    • Domain account issues for local health departments and other agencies
    • Trouble-shooting VPN (Virtual Private Network) issues for local health departments and other agencies
    • Trouble-shooting data line/network issues for local health departments and other agencies
    • Email and other application problems
  • Training for all of our users
  • IT and application support such as:
    • Local computers
    • Local printers
    • Local servers
    • Local Area Network (LAN) equipment
    • Web page hosting and design
    • Microsoft Office software training
    • Anti-virus updates and virus removal
    • Operating system updates

Utilizing the talents of our networking team is simple. We offer fee-based services (hourly or monthly). Our Network Service contracts provide the following:

  • Remote desktop and on-site support
  • Hardware, software, and application support
  • Network support that fall outside of the CDP hosting program
  • Wide Area Network (WAN) installation, configuration and support
  • Virtual Private Networks (VPN) installation, configuration and support
  • Network printers and print servers support
  • Email problems/issues
  • Application problems - Microsoft Office, Internet Browsers
  • Installing/configuring software
  • Equipment problems - computers, printers or network equipment trouble-shooting
  • Network or domain issues
  • Operating system problems